At Kemo TV, we strive to provide the best IPTV services to our customers. However, if you are not completely satisfied with your purchase, we are here to help.
Refund Eligibility:
- Time Frame: You can request a refund within 7 days of your purchase.
- Conditions: Refunds are only available for first-time purchases. Renewals and subsequent subscriptions are non-refundable.
- Usage: If you have used more than 10% of the service (e.g., watched more than 10% of the available content), you may not be eligible for a refund.
How to Request a Refund:
- Contact Us: Send an email to our support team at support@kemo-tv.live with your order details, including your name, email address, and order number.
- Reason for Refund: Provide a brief explanation of why you are requesting a refund. This helps us improve our services.
- Approval Process: Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 24 hours.
Refund Process:
- If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Contact Us: If you have any questions about our Refund Policy, please contact us:
- Email: support@kemo-tv.live
- WhatsApp: [Insert WhatsApp Number]
- Live Chat: Available on our website
Thank you for choosing Kemo TV!